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REGIONS FINANCIAL CORPORATION has unethical business policies. BadRegions.com was designed
to expose the unethical policies of Regions Bank. We provide a forum for people to post their fraud
stories, complaints, lawsuits and other dissatisfactions.
Click here for Regions official website.
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Forum Topics > Regions Policies > Make your customer feel special
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| confused regions teller |
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| Why is there such emphasis placed on gallup polls? How does one make a customer feel "special" when your main focus is greeting them, getting their transaction handled quickly and accurately and sending them on their way without harassing them to open a new account... or open another account... or change their account, etc. Taking cues from my customers, if they are on their cell phone, (which at least 75% of them are) ... I can pretty much realize that there isn't going to be much conversation going on. I handle the transaction, make sure it goes into the correct account and move on to the next one in line. Each day I feel I have a choice to make, I can either try to do things the way that the "company" says I should, or I can actually do things the way the majority of my customers expect. Which way actually retains customers? Which way sends them running to the nearest bank who doesn't ask the EXACT same question over and over and over? |
| der |
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| It is obvious every large bank has moved to a very structured customer service monitoring system. (Gallup, JD Powers, etc) Everyone is so robotic (Welcome to Suntrust, Welcome to Regions, etc) Since my bank started with a large firm, our scores dropped significantely. Customers do not want fake, they want sincere and real. |
| Oswaldo Rivera |
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| All the banks do it. I am frequently in WaMu and Wachovia branches and I overhear it all the time and I also see the fliers posted in their back rooms regarding the same.
I don't like it. If I wanted an account I would ask for it. People that don't know about the accounts they offer (don't do their research) shouldn't be opening new accounts. |
| AJ |
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| That's how I feel. EVERYDAY! I work for Customer Service, Mortgage. I hate living up to a dual standard. I just can't see how I am supposed to help my customer in a certain amount of time, shove them down (solicit) our products and hang up and get to the next call and do my research later and then have a PILE or work to do that I can't get it ALL done during research and I have to work through my lunches and breaks, etc and yet be expected to flipping "ENJOY LIFE"??????? What kind of message are you trying to send me,Regions?????? |
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